Delivery Policy

WHAT ARE MY DELIVERY OPTIONS?

Of Course we can deliver but would much rather you came visit and tried out your new purchases. We offer free experience vouchers for every £100 you spend. Our delivery services and charges are listed in the table below. Please select the option that is best for you at the checkout page.

Royal Mail DPD DPD DPD
3 – 5 Working days 2 Working days Next day Saturdays
UK Mainland £2.95 (FREE over £100) £4.95 £6.95 £12.99
UK Highlands and Islands (inc Ch Islands) £2.95 £4.95 —- —-
Northern Ireland £2.95 £4.95 —- —-
Signature required

 

UK NEXT DAY DELIVERY – WHEN WILL I RECEIVE MY ORDER?

To receive your order the next day you must place your order by no later than 19:00 (7:00pm). However, please note there are some exceptions as explained below,

Orders placed after 7pm on Thursday but before 19:00 on Friday, will be delivered on Saturday.
Orders placed after 7pm on Friday but before 12:00 on Sunday, will be delivered the following Monday.
Orders placed after 12:00 on Sunday will be delivered the following Tuesday.

UK SATURDAY DELIVERY

To receive UK Saturday Delivery for the following Saturday, orders must be made before 4:00pm on the Friday before. Unfortunately, Saturday delivery is only available for UK deliveries. We are very sorry but we cannot offer Saturday delivery to the following postcodes:

AB (All), BT68, BT69, BT70, BT71, BT74, BT75, BT76, BT77, BT78, BT79, BT81, BT82, BT92, BT93, BT94, DD (All), DG (All), FK (All), IV (All), KA (All), KW (All), KY (All), PA (All), PH (All), TD (All), GY ( All), HS ( All), IM ( All), JE (All), TR21, TR22, TR23, TR24, TR25, ZE1, ZE2, ZE

WHAT DELIVERY CARRIERS DO YOU USE?

We use either Royal Mail or DPD.

WHAT IF NO ONE IS IN?

A signature may not always be required for delivery and if there is no one available to take delivery our carriers may attempt to leave it with a neighbour or in a safe, secure location. A card may be left to advise this to you, or to confirm that the parcel has been returned to the local depot. You can then contact them to arrange collection or to schedule a new delivery date.

WHERE DO YOU DELIVER?

UK & Republic of Ireland

Our UK delivery service includes England, Scotland, Northern Ireland and Wales, together with the Channel Islands, IOM, IOW and the Highlands and Islands of Scotland. Please note for the Next Day Delivery service, the following areas may take 3 – 5 working days – Channel Islands, Highlands & Islands of Scotland, Shetlands.

We also have a Republic of Ireland delivery services and customers ordering for the Republic of Ireland should order no later than 19:00 (7.00pm) in order to receive it in the next 2 to 3 working days. Please note that UK and Republic of Ireland deliveries can be made any time between 7:00am and 9:00pm. Please ensure there is access to the delivery address at all times during this period.

International Delivery Service

We currently offer an International Delivery Service which includes USA, Canada, New Zealand, Australia, United Arab Emirates and certain countries within Europe.

Due to individual country custom requirements we unfortunately do not deliver to the following destinations – Andorra, Canary Islands, Greenland, Gibraltar, Iceland, Norway, San Marino, Switzerland and Vatican City State. We apologise for any inconvenience cause.

HOW CAN I TRACK MY PARCEL?

You can track your parcel’s journey HERE

 

Returns Policy

Returns must be UNUSED with the ORIGINAL TAGS attached, in the ORIGINAL BAG and in resaleable condition. More details below.

1. WHAT IS YOUR RETURNS POLICY?

We hope that you will love everything you buy from us, however if this is not the case, we promise to refund any item you are unhappy with when you return it to us in a saleable condition within 14 days of the date shown on your dispatch note. For hygiene reasons, some products are non-returnable. Please ensure that swimwear items are tried on over your own underwear. In the interest of hygiene, we may refuse returned items where we reasonably consider that this has not been done.

When returning items to us, please place your returned goods in their original packaging and do not remove any labels or tags.

3. HOW DO I RETURN AN ITEM?

If you would like to return an item to us please re-pack your parcel, please note you are responsible for the items until they reach us.

How do I return my parcel?

Please follow the below process for returning your parcel to us:

  1. Repack the item in its original packaging with labels and tags still attached.
  2. Please include your returns note inside the parcel and add your ‘Returns Reference’
  3. Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.
  4. Keep your certificate of postage safe as your will need this as your proof of return.

4. HOW DO I RETURN A FAULTY ITEM?

If you receive a faulty item and would like a refund, please state the fault on your returns note which you include inside the returned package, please see ‘How do I return an item?’. We will then examine the returned product and will notify you of any refund you are entitled to via email within a reasonable period of time.

5. HOW LONG WILL MY REFUND TAKE TO BE PROCESSED?

If you would like to return an item, we will refund you within 30 days of the day that we email you to confirm that you are entitled for a refund. Please note, this is provided that the product returned is received back to us within the 14 day returns period or is faulty.

Faulty products returned by you will be refunded in full, including a refund for the delivery charges for sending the item. However if there is more than the returned faulty item in the same order, the delivery charge will not be refunded.

In the event that we do not receive your returned goods, we will ask you to provide the certificate of posting from the Post Office as proof of postage. We reserve the right to refuse a refund if you are unable to provide the certificate of posting.

We will usually refund any money received from you using the same method originally used by you to pay

7. CAN I EXCHANGE AN ITEM?

Unfortunately, we are not able to process exchanges at this moment in time. If you would like to return an item, please return your item as outlined in the above sections and we will happily process a refund for you.

8. WHAT ARE MY CANCELLATION RIGHTS?

In addition to our returns policy, you can cancel your contract with us at any time within 7 working days beginning on the day after you receive the product(s) which are subject to the contract (“cooling-off period”).

To cancel your contract, you must notify us in writing within the 7 day Cooling-Off Period to:

Insert Address

You must then return the products as outlined in accordance with ‘How do I return an item?’. Notification of return of your products via the online procedure will not constitute notification of cancellation of your order for the purposes of your statutory rights to cancel the contract. Please note that in order to cancel your contract, you must return all the products that were covered by the order. You must take reasonable care of the products that you wish to cancel and not use or wear them. If you cancel your contract with us, we will refund the amount due to you, including delivery charges, within 30 days of the day you have given notice of your cancellation.

References in this Returns Policy to: “we” and “us” are to South Coast Wakeboarding Limited; “Products” are to products listed on our website www.southcoasth20.co.ukWebsite“); and “Contract” are to the contract between you and us in respect of the sale of Products via our Website. Each time you make a purchase of Product(s) via our Website, you enter into a Contract with us. If you buy a number of Products in one order to be delivered to the same address, the Contract shall cover all the Products in that order. If you order Products to be delivered to different delivery addresses, there shall be a separate Contract in place in respect of each delivery address and each Contract shall cover all the Products being delivered to that address. For further information about the Contract, please read our  shopping terms and conditions.